Payment and Shipping

The following conditions apply:


Shipping terms

We deliver to the countries listed below except to the following islands:

Faroes Islands, Greenland, Aland Islands, Mount Athos, Channel Islands, Livigno (Italy), Campione d Italia (Italy), Canary Islands, Ceuta (Spain), Melilla (Spain), overseas territories and departments of France, Dutch regions outside of Europe

Shipping costs (including VAT)

 

Shipping within Germany

Hermes - shipping within Germany / 4,95 €
DHL - shipping within Germany / 6,90 €
DHL Packstation of the German Post / 6,90 €

From a cart value of € 50.00 we ship free of charge within Germany.

Self pickup in our retail store / no further costs - not available at the moment
Delivery free of charge* / no further costs

*only applies to Amtsberg, Burkhardtsdorf, Drebach, Gelenau, Gornau, Großolbersdorf, Zschopau and their associated districts, furthermore Berbisdorf and Einsiedel (Chemnitz and other surrounding towns on request)


Shipping abroad 

We calculate the shipping costs abroad according the total weight. We ship our goods to the following countries.

Belgium, Denmark (except Faroes and Greenland), Finland (except Aland Islands), France (except
overseas territories and departments), Greece (except Mount Athos), Great Britain (except Channel Islands), Luxembourg, Netherlands (except regions outside of Europe), Austria,
Poland, Portugal, Sweden, Spain (except Canary Islands, Ceuta and Melilla), Czech Republic

up to 500 g total weight / 8,50 €
up to 1000 g total weight / 11,50 €
over 1 kg to 10 kg total weight / 22,50 €
over 10 kg to 20 kg total weight / 32,00 €


Shipping to Norway 
up to 500 g total weight / 8,50 €
up to 1000 g total weight / 10,95 €
up to 2000 g total weight / 22,50 €
over 2 kg to 5 kg total weight / 30,00 €
over 5 kg to 10 kg total weight / 38,00 €


Shipping to Swizerland  
up to 500 g total weight / 8,50 €
up to 1000 g total weight / 10,95 €
up to 2000 g total weight / 22,50 €
over 2 kg to 5 kg total weight / 27,00 €
over 5 kg to 10 kg total weight / 35,00 €

Shipping to Russia  
up to 500 g total weight / 8,50 €
up to 1000 g total weight / 10,95 €
up to 2000 g total weight / 22,50 €
over 2 kg to 5 kg total weight / 30,00 €
over 5 kg to 10 kg total weight / 38,00 €


Shipping to USA / Attention! Due to the current restrictions, we do not ship to USA until further notice.
up to 500 g total weight / 8,50 €
up to 1000 g total weight / 10,95 €
up to 2000 g total weight / 22,50 €
over 2 kg to 5 kg total weight / 37,00 €
over 5 kg to 10 kg total weight / 54,00 €


Shipping to Australia / Attention! Due to the current restrictions, we do not ship to Australia until further notice.
up to 500 g total weight / 8,50 €
up to 1000 g total weight / 10,95 €
up to 2000 g total weight / 22,50 €
over 2 kg to 5 kg total weight / 46,00 €
over 5 kg to 10 kg total weight / 62,00 €

All packages can be tracked using your shipment identification number.

 

Delivery 

Unless otherwise specified delivery within Germany takes place within 3 to 4 working days.
Delivery outside of Germany takes places within 5 to 12 working days after order confirmation. Please note that no shipping takes place on Sundays and public holidays.

In case the items you ordered have separate delivery times we will ship both items together on the later date,
unless you request two separate deliveries. Please note that extra costs may occur if you request separate deliveries.

In case you would like to pick up your order yourself in our store we will notify you via email once your items are packed and ready for pick up.
There is no additional cost for pick up.


Terms of payment


Payment in advance by bank transfer
After conclusion of the contract you will receive an invoice from us listing all necessary details for the transfer.
Your order will be shipped immediately after receipt of the full amount.


Payment by PayPal
After placing your order you will be redirected to PayPal immediately and may conveniently and securely make your payment via PayPal. Upon receipt of your payment we will immediately pack and ship your order.


Payment with credit card
Payment by credit card is carried out by PayPal. You will not need a PayPal account.


Payment with direct debit
Payment with direct debit is carried out by PayPal. You will not need a PayPal account.

 

Payment on self pickup - not available at the moment
Pick up your ordered items in our retail store in Scharfenstein and pay there with your debit card, credit card, via smartphone or in cash.

Payment upon delivery*
Pay for the ordered items in cash upon delivery.

*only applies to Amtsberg, Burkhardtsdorf, Drebach, Gelenau, Gornau, Großolbersdorf, Zschopau and their associated districts, furthermore Berbisdorf and Einsiedel (Chemnitz and other surrounding towns on request)

Should you have questions about shipping and payment please feel free to contact us. You can find our contact information in the imprint.

 

 

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